Refund policy

Refund & Return Policy

Last updated: October 15, 2026

Platinum Productions offers event tickets and physical merchandise through our online store. Please review the applicable policy below before completing your purchase.

1. Event Tickets

All ticket sales are final. No refunds will be issued for ticket purchases except as stated below or where required by applicable law.

Our events are held rain or shine. Inclement weather alone does not qualify a ticket holder for a refund.

Event Cancellation by Platinum Productions

If Platinum Productions cancels an event for any reason, refunds will be issued within 72 hours of the cancellation announcement to the original payment method, subject to applicable payment processing requirements.

Please note that this policy applies to event cancellations by Platinum Productions. Postponements, rescheduling, changes to event programming, or other event adjustments may be handled according to the specific terms communicated for that event and applicable law.

2. Physical Merchandise

Most merchandise purchases are considered final. However, refund or return requests may be reviewed on a case-by-case basis.

Incorrect Size, Color, Style, or Change of Mind

Refunds or exchanges for items ordered in the wrong size, color, or style, or for a change of mind, are not guaranteed. Eligibility will depend on the circumstances and the applicable product terms.

Please contact us before returning any item so we can review your request and provide instructions. Do not send merchandise back without receiving return instructions.

Damaged, Defective, or Incorrect Items

If your merchandise arrives damaged, defective, or different from what you ordered, contact us with your order number, a description of the issue, and clear photographs when applicable. We will review the issue and determine an appropriate resolution.

Case-by-Case Refund Decisions

Platinum Productions reserves the right to review merchandise refund and return requests individually. Any approved refund or exchange will be communicated directly to the customer.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

3. Refund Processing

Approved refunds will generally be returned to the original payment method.

Please allow 14–21 business days for an approved refund to be processed and reflected in your account. The exact timing depends on your financial institution and payment provider.