Shipping policy

Shipping & Delivery Policy

Last updated: October 15, 2026

Platinum Productions offers event tickets and physical merchandise through our online store. Please review the information below to understand how your purchases are delivered.

Event Tickets — Digital Delivery

Event tickets are delivered digitally to the email address provided at checkout, typically within one hour of purchase.

If your tickets do not appear in your inbox within one hour, please check your spam or junk folder before contacting us.

If you still have not received your tickets, contact us at support@myplatinumproductions.com and include your order number so we can assist you.

Merchandise — Shipping & Delivery

Physical merchandise is shipped to the delivery address provided at checkout. Orders are processed and fulfilled through our fulfillment partners.

Production and shipping times may vary depending on the product, destination, and shipping method selected. Any available estimated processing and delivery times will be displayed on the applicable product page or at checkout.

Please note that estimated delivery dates are not guaranteed. Carrier delays, weather, holidays, and other circumstances outside our control may affect delivery.

Shipping Rates

Applicable shipping charges and available shipping methods will be displayed at checkout before you complete your purchase.

Separate Shipments

If your order includes multiple merchandise items, your items may arrive in separate packages and at different times.

If your order includes both event tickets and physical merchandise, your tickets will be delivered digitally while your merchandise will be shipped separately.

Order Tracking

When tracking information is available, it will be sent to the email address provided at checkout. Tracking updates may take time to become available after an order ships.

Shipping Address Accuracy

Please review your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered production or fulfillment.

Shipping Issues

If your merchandise is delayed, arrives damaged, appears to be lost, or is marked as delivered but cannot be located, contact us at support@myplatinumproductions.com with your order number and details of the issue.